Ordering
from SBOE
Notice: Plant-orders
to be shipped to Florida and Louisiana need to be
held in quarantine for
one month prior to shipment.
We request that you email, call, fax, or write to us with as much of the following information
as possible so that we may process your order.
| Your Information: |
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1. Your Full Name
2. Billing Address
3. Shipping Address if different
from billing (see below for gift shipping details).
4. Phone Number (required
by FedEx to deliver, and useful if we have questions).
5. Credit Card Number and Expiration
Date: We accept Visa, MasterCard, American Express, and Discover.
If you have ordered before and requested that we keep your card
on file, just note, "on file". You may wish to email an
order but phone or fax your credit card number for privacy. We
also accept checks or money orders, and will ship upon receipt
of payment through the mail. Please write checks payable to Santa
Barbara Orchid Estate.
6. Note whether or not to release
the package at the door in case no one is home; otherwise, FedEx
requires a signature. (In below-freezing weather we advise not to
release; if you have a release on file with FedEx, please keep this
in mind.) Also note any special instructions for your deliverer.
7. Indicate if you need the order
filled by or after a certain date. If the order is time sensitive,
we recommend that you call for confirmation.
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| Your Order: |
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1. The plant's full name,
as listed, and date if featured on Orchid of the Day. If you are not
after a specific named variety but a general type or color, we can
select or recommend plants for you. If you are new to orchids and
are not sure which plants will suit your conditions, indicate where
you live, if the plant is going to be in or outside, if this will
be your first orchid or what kind you already grow, etc.
2. What size plant. We will assume unless
otherwise noted that you want the basic plant at lowest listed price,
with one spike when in season. If you prefer a larger plant (multispike,
specimen plants are priced higher accordingly), indicate such, as
well as if you would accept the basic size if a larger plant is
not available.
3. Indicate whether you want the plants only
if they are in spike, or even if they are not in spike or bloom. In most cases, the price is the same with or without flower
spikes, according to the size of the plant. If you are requesting
plants only in spike, keep in mind the time of year you are ordering
and try to order ahead of the plant's natural bloom time.
4. The price you expect to pay, or a spending
cap if you would like us to look for larger plants. Also, whether
a spending cap should include the price of shipping. (California
residents also add 7.75% to the price of the plants.)
5. If the plant you are requesting is not available,
would you like us to look for substitutes?
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Note: We put a great deal of time and effort into pulling orders. Please,
serious inquiries only. Orders with complete information will be
given priority over orders or inquiries that are more open ended.
If you are asking something on the obscure end, or if your list
is long, please give us time; we may take as long as a month getting
back to you. Not all listed plants are currently available. |
| Gift Orders: |
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In addition to the
information above,
1. The Recipient's
Full Name
2. Their Shipping
Address
3. Their Phone Number (required by FedEx to deliver; if you don't have it we'll put yours
on the package.)
4. Note whether or
not to release the package at the door in case no one is
home; otherwise, FedEx requires a signature. (In below-freezing
weather we advise not to release.)
5. A message to be hand-written in the gift card. (We do not include gift cards
with brown box shipping. See note below about gift versus brown-box
shipping.)
6. When you
would like the gift to arrive by. If the order is urgent,
we recommend that you call for confirmation.
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Our Policy
We do our best to see that the plants
we ship are accurately labeled and that they are disease-free.
We guarantee that you receive a healthy plant, packed carefully
and securely for the best possible arrival. We do not, however,
guarantee the flowers, buds, or spikes on non-gift orders. In
most all cases, plants arrive beautifully, spike and all. Whenever
possible, we recommend shipping plants before they have bloomed;
both for safer arrival and for you to enjoy a longer bloom time.
Further, many of our plants are grown outdoors and may have normal
weathering and imperfections. If your concerns for the plant are
cosmetic, call us for a description of the plants' condition.
Nor do we guarantee the blooming or the life of the plant after
it has left our care. We are glad to provide any information we
can to help you succeed in your orchid endeavors, but realize
that your growing conditions probably differ from ours. It is
normal for some plants to need repotting after they have bloomed,
and we generally ship them in the condition they have been growing
without potting them up before shipping. If you have questions
or complaints, we need to hear from you within ten days of your
receiving the plant. If you are not satisfied with the plant itself,
or if it is unreasonably damaged in shipment, as by frost or heat,
contact us and we will arrange to replace it free of charge, upon
return of the original plant. Our liability is restricted to the
original purchase price of the plant only.
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Send Mail
to: Santa Barbara Orchid Estate
1250 Orchid Drive
Santa Barbara, CA 93111
U.S.A.
Phone: (805) 967-1284
Toll Free: 1(800)
553-3387
Fax: (805) 683-3405
E-Mail: sboe@sborchid.com
We accept Visa, Mastercard, American
Express, and Discover.
Checks or money orders may be written out to Santa Barbara Orchid
Estate
and mailed to the above address.
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Shipping
in the United States (with exception of Alaska and Hawaii
- see below)
Notice: Plant-orders
to be shipped to Florida and Louisiana need to be held in quarantine
for one month prior to shipment.
All plants are carefully packed
for safe arrival and shipped via Federal Express 2nd Day
Air. Shipping costs are higher
for larger, taller or bulkier plants. Books and
supplies as well as heavy backbulb orders are shipped UPS
Ground, unless otherwise requested.
FedEx Standard overnight shipping an additional $10.
FedEx Priority overnight shipping an additional $18.
FedEx Saturday delivery (including Priority overnight) an additional $28.
Cold weather packing (including FedEx Standard overnight shipping, extra insulation, and heat pack) , an additional $17.
The delicacy of orchids requires that they not be left long on doorsteps during harsh winters and summers. Cymbidiums and cymbidium flowers can suffer at temperatures below 30°F. Phalaenopsis can stand temperatures of down to 40°F for brief periods of time.If the recipient is unlikely to be home to receive the package, we recommend shipping to work (unless the building is highly secure) or the address of a neighbor.
During bad weather, we recommend shipping standard overnight, in conjunction with insulated packing and a heat pack to allow immediate shipping of your gift. During severe weather we hold shipments
Shipping
days are generally Monday through Wednesday, with packages
going 2nd day Federal Express and arriving Wednesday through
Friday. Most orders, when they are straightforward and we
are able to fill them, go out the same or the following week.
Orders may take longer at peak times such as the Spring Show,
Orchid Fair, Fall Open House, and gift-giving holidays. |
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Shipping outside
of the Contiguous United States
Alaska
There are no permit fees, but anticipate a higher shipping expense
than quoted. Also plan on shipping in the warmer seasons.
Hawaii
The recipient in Hawaii needs to obtain an import permit from their
local department of agriculture (at no cost) and to notify us of
their import number. Then we are required to obtain a PHYTO* permit,
for a fee. Also figure higher shipping rates than those quoted.
Canada
We obtain a PHYTO and a CITES* permit for a fee. Plants are
shipped bare-root due to a new oak root fungus restriction. Please
order for shipment during the warmer seasons! We generally ship
2-day FedEx, but plants may be held longer in customs; anticipate
higher shipping than quoted for the states.
Countries that are part of the European Union
We obtain a PHYTO and a CITES* permit for a fee, which
may take two to six months to process. European Union Countries
require original paperwork from Washington, which adds to the expense
and time. Plants are shipped bare-root for inspection. We generally
ship by Express-Mail; anticipate significantly higher shipping rates
than those quoted.
All Other Countries, not part of the European
Union
We obtain a PHYTO and a CITES* permit for a fee. Plants are
shipped bare-root for inspection. We generally ship by Express-Mail;
anticipate significantly higher shipping rates than those quoted.
*The PHYTO and CITES permits are two different permits
(the quoted fee covers both); Phytosanitary Certification states
that the plant meets standards of cleanliness (from pests and disease)
for export; CITES (the Convention on International Trade in Endangered
Species of Wild Fauna and Flora) regulates the international trade
of species in order to protect those that are endangered. Each permit
lists all of the plants in your order and is required whether you
are ordering one or several plants.
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SBOE@SBORCHID.COM ~ (800) 553-3387